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<table border="1" align="left" cellpadding="1" cellspacing="0" valign="top">
	<tr align="left" bgcolor="#DFDFFF">
		<td>ITIL Process</td>
		<td>Process</td>
		<td>Control Objective</td>
		<td>COBIT Process</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">SERVICE LEVEL MANAGEMENT </td>
		<td>DS 1</td>
		<td>DS 1.0</td>
		<td>Define and Manage Service Levels</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">The SLM Process</td>
		<td>DS 1</td>
		<td>DS 1.1</td>
		<td>Service Level Agreement Framework</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Planning the Process</td>
		<td>DS 1</td>
		<td>DS 1.2</td>
		<td>Aspects of Service Level Agreements</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Implementing the Process</td>
		<td>DS 1</td>
		<td>DS 1.2</td>
		<td>Aspects of Service Level Agreements</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">The On-going Process</td>
		<td>DS 1</td>
		<td>DS 1.5</td>
		<td>Review of Service Level Agreements and Contracts</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">SLA contents and key targets</td>
		<td>DS 1</td>
		<td>DS 1.2</td>
		<td>Aspects of Service Level Agreements</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Key Performance Indicators and metrics for SLM efficiency and effectiveness</td>
		<td>DS 1</td>
		<td>DS 1.4</td>
		<td>Monitoring and Reporting</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">FINANCIAL MANAGEMENT FOR IT SERVICES </td>
		<td>PO 5</td>
		<td>PO 5.0</td>
		<td>Manage the IT Investment</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Budgeting</td>
		<td>PO 5</td>
		<td>PO 5.1</td>
		<td>Annual IT Operating Budget</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Developing the IT Accounting system</td>
		<td>PO 5</td>
		<td>PO 5.1</td>
		<td>Annual IT Operating Budget</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Developing the Charging System</td>
		<td>DS 6</td>
		<td>DS 6.2</td>
		<td>Costing Procedures</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Planning for IT Accounting and Charging</td>
		<td>DS 6</td>
		<td>DS 6.1</td>
		<td>Chargeable Items</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Implementation</td>
		<td>DS 6</td>
		<td>DS 6.0</td>
		<td>Identify and Allocate Costs</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Ongoing management and operation</td>
		<td>DS 6</td>
		<td>DS 6.3</td>
		<td>User Billing and Chargeback Procedures</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">CAPACITY MANAGEMENT </td>
		<td>DS 2</td>
		<td>DS 2.0</td>
		<td>Manage Third-Party Services</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">The Capacity Management process</td>
		<td>DS 3</td>
		<td>DS 3.0</td>
		<td>Manage Performance and Capacity</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Activities in Capacity Management</td>
		<td>DS 3</td>
		<td>DS 3.7</td>
		<td>Capacity Management of Resources</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Costs, benefits and possible problems</td>
		<td>DS 3</td>
		<td>DS 3.7</td>
		<td>Capacity Management of Resources</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Planning and implementation</td>
		<td>DS 3</td>
		<td>DS 3.0</td>
		<td>Manage Performance and Capacity</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Review of the Capacity Management process</td>
		<td>DS 3</td>
		<td>DS 3.3</td>
		<td>Monitoring and Reporting</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Interfaces with other SM processes</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">IT Service Continuity Management </td>
		<td>DS 4</td>
		<td>DS 4.0</td>
		<td>Ensure Continuous Service</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Scope of ITSCM</td>
		<td>DS 4</td>
		<td>DS 4.1</td>
		<td>IT Continuity Framework</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">The Business Continuity Lifecycle</td>
		<td>DS 4</td>
		<td>DS 4.1</td>
		<td>IT Continuity Framework</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Management Structure</td>
		<td>DS 4</td>
		<td>DS 4.1</td>
		<td>IT Continuity Framework</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Generating awareness</td>
		<td>DS 4</td>
		<td>DS 4.1</td>
		<td>IT Continuity Framework</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Interfaces with other SM processes</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">AVAILABILITY MANAGEMENT </td>
		<td>DS 4</td>
		<td>DS 4.0</td>
		<td>Ensure Continuous Service</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Basic concepts </td>
		<td>DS 4</td>
		<td>DS 4.2</td>
		<td>IT Continuity Plan Strategy and Philosophy</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">The Availability Management Process</td>
		<td>DS 4</td>
		<td>DS 4.0</td>
		<td>Ensure Continuous Service</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">The Cost of (Un)Availability</td>
		<td>PO 9</td>
		<td>PO 9.4</td>
		<td>Assess Risks</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Availability Planning</td>
		<td>DS 3</td>
		<td>DS 3.2</td>
		<td>Availability Plan</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Availability improvement</td>
		<td>DS 4</td>
		<td>DS 4.4</td>
		<td>Minimising IT Continuity Requirements</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Availability measurement and reporting</td>
		<td>DS 3</td>
		<td>DS 3.3</td>
		<td>Monitoring and Reporting</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Availability Management tools</td>
		<td>DS 3</td>
		<td>DS 3.4</td>
		<td>Modeling Tools</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Availability Management methods and techniques</td>
		<td>DS 3</td>
		<td>DS 3.0</td>
		<td>Manage Performance and Capacity</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">THE SERVICE DESK </td>
		<td>DS 8</td>
		<td>DS 8.0</td>
		<td>Assist and Advise Customers</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Overview</td>
		<td>DS 8</td>
		<td>DS 8.1</td>
		<td>Help Desk</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Implementing a Service Desk infrastructure</td>
		<td>DS 8</td>
		<td>DS 8.1</td>
		<td>Help Desk</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Service Desk technologies</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Service Desk responsibilities, functions, staffing levels etc</td>
		<td>PO 4</td>
		<td>PO 4.4</td>
		<td>Roles and Responsibilities</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Service Desk staffing skill set</td>
		<td>PO 7</td>
		<td>PO 7.4</td>
		<td>Personnel Training</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Setting up a Service Desk environment</td>
		<td>PO 8</td>
		<td>PO 8.1</td>
		<td>External Requirements Review</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Service Desk education and training</td>
		<td>PO 7</td>
		<td>PO 7.4</td>
		<td>Personnel Training</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Service Desk processes and procedures</td>
		<td>DS 8</td>
		<td>DS 8.0</td>
		<td>Assist and Advise Customers</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Incident reporting and review</td>
		<td>DS 5</td>
		<td>DS 5.10</td>
		<td>Violation and Security Activity Reports</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">INCIDENT MANAGEMENT </td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Goal of Incident Management</td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Scope of Incident Management</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Basic concepts</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Benefits of Incident Management</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Planning and implementation</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Incident Management activities</td>
		<td>DS 10</td>
		<td>DS 10.3</td>
		<td>Problem Tracking and Audit Trail</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Handling of major Incidents</td>
		<td>DS 10</td>
		<td>DS 10.2</td>
		<td>Problem Escalation</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Roles of the Incident Management process</td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Key Performance Indicators</td>
		<td>DS 10</td>
		<td>DS 10.3</td>
		<td>Problem Tracking and Audit Trail</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Tools</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">PROBLEM MANAGEMENT </td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Goal of Problem Management</td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Scope of Problem Management</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Basic concepts</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Benefits of Problem Management</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Planning and implementation</td>
		<td>DS 10</td>
		<td>DS 10.1</td>
		<td>Problem Management System</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Problem control activities</td>
		<td>DS 10</td>
		<td>DS 10.3</td>
		<td>Problem Tracking and Audit Trail</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Error control activities</td>
		<td>DS 10</td>
		<td>DS 10.3</td>
		<td>Problem Tracking and Audit Trail</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Proactive Problem Management</td>
		<td>DS 8</td>
		<td>DS 8.5</td>
		<td>Trend Analysis and Reporting</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Providing information to the support organisation</td>
		<td>DS 8</td>
		<td>DS 8.5</td>
		<td>Trend Analysis and Reporting</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Metrics</td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Roles within Problem Management</td>
		<td>DS 10</td>
		<td>DS 10.0</td>
		<td>Manage Problems and Incidents</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">CONFIGURATION MANAGEMENT </td>
		<td>DS 9</td>
		<td>DS 9.0</td>
		<td>Manage the Configuration</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Goal of Configuration Management</td>
		<td>DS 9</td>
		<td>DS 9.0</td>
		<td>Manage the Configuration</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Scope of Configuration Management</td>
		<td>DS 9</td>
		<td>DS 9.0</td>
		<td>Manage the Configuration</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Basic concepts</td>
		<td>DS 9</td>
		<td>DS 9.1</td>
		<td>Configuration Recording</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Benefits and possible problems</td>
		<td>DS 9</td>
		<td>DS 9.1</td>
		<td>Configuration Recording</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Planning and implementation</td>
		<td>DS 9</td>
		<td>DS 9.1</td>
		<td>Configuration Recording</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Activities</td>
		<td>DS 9</td>
		<td>DS 9.0</td>
		<td>Manage the Configuration</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Process control</td>
		<td>DS 9</td>
		<td>DS 9.0</td>
		<td>Manage the Configuration</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Relations to other processes</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Tools specific to the Configuration Management process</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Impact of new technology</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Guidance on Configuration Management</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">CHANGE MANAGEMENT </td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Goal of Change Management</td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Scope of Change Management</td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Basic concepts</td>
		<td>AI 6</td>
		<td>AI 6.1</td>
		<td>Change Request Initiation and Control</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Benefits, costs and possible problems</td>
		<td>AI 6</td>
		<td>AI 6.2</td>
		<td>Impact Assessment</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Activities</td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Planning and implementation</td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Metrics and management reporting</td>
		<td>AI 6</td>
		<td>AI 6.2</td>
		<td>Impact Assessment</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Software tools</td>
		<td>AI 6</td>
		<td>AI 6.3</td>
		<td>Control of Changes</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Impact of new technology</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">RELEASE MANAGEMENT </td>
		<td>AI 6</td>
		<td>AI 6.0</td>
		<td>Manage Changes</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Goal of Release Management</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Scope of Release Management</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Basic concepts</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Benefits and possible problems</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Planning and implementation</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Process control</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Relations to other processes</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFCC">
		<td align="left">Tools specific to the Release Management process</td>
		<td>n.a.</td>
		<td>n.a.</td>
		<td>n.a.</td>
	</tr>
	<tr bgcolor="#FFFFFF">
		<td align="left">Guidance for successful Release Management</td>
		<td>AI 6</td>
		<td>AI 6.7</td>
		<td>Software Release Policy</td>
	</tr>
</table>

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